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var(--border);border-radius:50%;background:transparent;cursor:pointer;padding:0;color:var(--text-muted);display:inline-flex;align-items:center;justify-content:center}.topbar-task-tick:hover{border-color:var(--accent);color:var(--accent)}.topbar-task-title{font-size:13px;color:var(--text);overflow:hidden;text-overflow:ellipsis;white-space:nowrap;padding:0}.topbar-task-list small{color:var(--text-muted);font-size:11px}.page{padding:22px 28px;max-width:1280px;margin:0 auto;display:flex;flex-direction:column;gap:18px}.page-head{display:flex;align-items:flex-start;gap:16px;padding-bottom:14px;border-bottom:1px solid var(--border)}.page-head-title{display:flex;flex-direction:column;gap:2px;flex:1}.stat-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:12px}.stat-card{background:var(--surface);border:1px solid var(--border);border-radius:8px;padding:14px 16px;display:flex;flex-direction:column;gap:6px;min-height:96px}.stat-card-label{font-size:12.5px;color:var(--text-muted);font-weight:500;display:inline-flex;align-items:center;gap:6px}.stat-card-value{font-size:28px;font-weight:700;color:var(--text);line-height:1}.stat-card-hint{font-size:12px;color:var(--text-muted)}.phones-card{background:var(--surface);border:1px solid var(--border);border-radius:8px;padding:16px}.phones-head{display:flex;align-items:center;justify-content:space-between;margin-bottom:12px}.phones-list{display:flex;flex-direction:column;gap:6px}.phone-row{display:grid;grid-template-columns:36px 1fr auto;align-items:center;gap:10px;padding:8px 6px;border-radius:6px}.phone-row:hover{background:var(--surface-2)}.phone-ico{width:32px;height:32px;border-radius:50%;background:var(--surface-2);color:var(--text-muted);display:inline-flex;align-items:center;justify-content:center}.phone-meta{display:flex;flex-direction:column;min-width:0}.phone-number{font-weight:600;font-size:13.5px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.phone-label{color:var(--text-muted);font-size:11.5px}.phone-status{display:inline-flex;align-items:center;gap:5px;font-size:12px;color:var(--text-muted)}.phone-status:before{content:"";width:7px;height:7px;border-radius:50%;background:var(--text-muted)}.phone-status[data-status=online]{color:var(--success)}.phone-status[data-status=online]:before{background:var(--success)}.phone-status[data-status=offline]:before{background:#ef4444}.phone-status[data-status=qr]{color:var(--warn)}.phone-status[data-status=qr]:before{background:var(--warn)}.card{background:var(--surface);border:1px solid var(--border);border-radius:10px;display:flex;flex-direction:column}.card-head{display:flex;align-items:center;justify-content:space-between;padding:12px 16px;border-bottom:1px solid var(--border)}.card-head h2{font-size:14px}.card-head-actions{display:inline-flex;gap:6px}.card-body{padding:14px 16px;display:flex;flex-direction:column;gap:12px}.empty-state{background:var(--surface);border:1px dashed var(--border);border-radius:10px;padding:36px 24px;display:flex;flex-direction:column;align-items:center;gap:8px;text-align:center;color:var(--text-muted)}.empty-state-ico{font-size:22px;color:var(--text-faint)}.empty-state-title{font-weight:600;color:var(--text);font-size:14px}.empty-state-body{font-size:12.5px;color:var(--text-muted);max-width:420px}.empty-state-cta{margin-top:8px}.badge{display:inline-flex;align-items:center;gap:4px;padding:1px 8px;border-radius:99px;font-size:11px;font-weight:600;background:var(--surface-2);color:var(--text-muted);border:1px solid var(--border);text-transform:lowercase}.badge.open{background:#16a34a1a;color:var(--success);border-color:#16a34a40}.badge.pending{background:#d977061a;color:var(--warn);border-color:#d9770640}.badge.qr{background:#0891b21a;color:var(--info);border-color:#0891b240}.badge.connecting{background:#d977061a;color:var(--warn);border-color:#d9770640}.badge.closed,.badge.logged_out{background:#dc262614;color:var(--danger);border-color:#dc262640}.badge.resolved{background:var(--surface-2);color:var(--text-muted)}.priority{display:inline-flex;align-items:center;padding:1px 6px;border-radius:4px;font-size:10.5px;font-weight:700;text-transform:uppercase;letter-spacing:.04em;border:1px solid var(--border)}.priority.low{color:var(--text-muted)}.priority.normal{color:var(--info);border-color:#0891b24d}.priority.medium{color:#7c3aed;border-color:#7c3aed57;background:#7c3aed0f}.priority.high{color:var(--warn);border-color:#d9770666}.priority.urgent{color:var(--danger);border-color:#dc262666;background:#dc26260f}.field{display:flex;flex-direction:column;gap:4px;margin-bottom:10px}.field-label{font-size:12px;font-weight:600;color:var(--text)}.field-hint{font-size:11.5px;color:var(--text-muted)}.field input,.field textarea,.field select{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);padding:7px 10px;outline:none;width:100%;transition:border-color .12s,box-shadow .12s;color:var(--text)}.field input:focus,.field textarea:focus,.field select:focus{border-color:var(--accent);box-shadow:0 0 0 3px var(--accent-soft)}.ui-select,.ui-date{position:relative;min-width:0;width:100%}.ui-select-trigger,.ui-date-trigger{width:100%;min-height:36px;display:inline-flex;align-items:center;gap:8px;border:1px solid var(--border);border-radius:var(--radius);background:var(--surface);color:var(--text);padding:7px 10px;box-shadow:var(--shadow-sm);text-align:left}.ui-select-trigger:hover,.ui-date-trigger:hover{border-color:var(--border-2);background:var(--surface-hi)}.ui-select-trigger:focus-visible,.ui-date-trigger:focus-visible{outline:0;border-color:var(--accent);box-shadow:0 0 0 3px var(--accent-soft)}.ui-select-label,.ui-date-label{flex:1;min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.ui-select[data-empty="1"] .ui-select-label,.ui-date[data-empty="1"] .ui-date-label{color:var(--text-faint)}.ui-select-caret,.ui-date-caret,.ui-date-icon{color:var(--text-muted);flex:0 0 auto}.ui-select-menu,.ui-date-popover{position:absolute;z-index:520;top:calc(100% + 6px);left:0;width:max(100%,320px);max-width:min(420px,calc(100vw - 32px));background:var(--surface);border:1px solid var(--border);border-radius:var(--radius-lg);box-shadow:var(--shadow-lg);padding:6px}.ui-date-popover[data-placement=top]{top:auto;bottom:calc(100% + 6px)}.ui-select-menu{max-height:320px;overflow-y:auto}.ui-select-option,.ui-date-option{display:flex;align-items:center;gap:10px;width:100%;border:0;background:transparent;color:var(--text);border-radius:7px;padding:9px 10px;font-weight:600;text-align:left}.ui-select-option:hover,.ui-date-option:hover{background:var(--surface-2)}.ui-select-option.selected{background:var(--accent-soft);color:var(--accent)}.ui-select-check{margin-left:auto}.ui-date-popover{display:grid;gap:6px}.ui-date-text{width:100%;border:0;border-bottom:1px solid var(--border);border-radius:0;box-shadow:none!important;padding:10px 8px;font-size:14px}.ui-date-options{display:grid;gap:2px}.ui-date-custom{display:grid;grid-template-columns:1fr 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var(--border)}.ui-date-times>span{color:var(--text-muted);font-size:12px;font-weight:700}.ui-date-times>div{display:flex;flex-wrap:wrap;gap:6px}.ui-date-times button{border:1px solid var(--border);border-radius:999px;background:var(--surface);color:var(--text-muted);padding:5px 9px;font-weight:700}.ui-date-times button:hover{border-color:var(--border-2);color:var(--text)}.ui-date-times button.selected{border-color:var(--accent);background:var(--accent-soft);color:var(--accent)}.ui-date-calendar-foot{display:flex;justify-content:flex-end;gap:8px;padding-top:8px;border-top:1px solid var(--border)}.ui-switch{width:38px;height:22px;display:inline-flex;align-items:center;border:0;border-radius:999px;background:var(--border-2);padding:2px;transition:background .14s ease}.ui-switch span{width:18px;height:18px;border-radius:50%;background:var(--surface);box-shadow:var(--shadow-sm);transition:transform .14s ease}.ui-switch.checked{background:var(--success)}.ui-switch.checked span{transform:translate(16px)}.ui-switch:disabled{opacity:.55;cursor:not-allowed}.ui-number{min-height:36px;display:inline-flex;align-items:center;gap:4px;border:1px solid var(--border);border-radius:var(--radius);background:var(--surface);box-shadow:var(--shadow-sm);padding:3px}.ui-number input{width:84px;border:0;background:transparent;color:var(--text);text-align:center;font-weight:600;outline:0;padding:4px 2px}.ui-number-step{width:28px;height:28px;display:grid;place-items:center;border:0;border-radius:6px;background:transparent;color:var(--text-muted)}.ui-number-step:hover{background:var(--surface-2);color:var(--text)}.ui-number-step:disabled{opacity:.4;cursor:not-allowed}.ui-number-suffix{color:var(--text-muted);font-size:12px;font-weight:600;padding-right:2px}.modal-backdrop{position:fixed;top:0;right:0;bottom:0;left:0;background:#0f12188c;display:flex;align-items:center;justify-content:center;z-index:400;padding:24px}.modal{background:var(--surface);border:1px solid var(--border);border-radius:12px;box-shadow:var(--shadow-lg);width:100%;max-width:560px;max-height:90vh;display:flex;flex-direction:column;overflow:hidden}.modal:has(.ui-select-menu),.modal:has(.ui-date-popover){overflow:visible}.modal-head{display:flex;align-items:center;justify-content:space-between;padding:14px 16px;border-bottom:1px solid var(--border)}.modal-body{padding:16px;overflow-y:auto}.modal-body:has(.ui-select-menu),.modal-body:has(.ui-date-popover){overflow:visible}.modal-foot{display:flex;gap:8px;justify-content:flex-end;padding:12px 16px;border-top:1px solid var(--border)}.confirm-modal{max-width:420px;border-radius:10px}.confirm-body{margin:0;color:var(--text-muted);line-height:1.5}.drawer-backdrop{position:fixed;top:0;right:0;bottom:0;left:0;background:#0f121852;z-index:390}.drawer{position:fixed;top:0;right:0;bottom:0;width:100%;max-width:500px;background:var(--surface);border-left:1px solid var(--border);box-shadow:var(--shadow-lg);z-index:400;display:flex;flex-direction:column;animation:drawer-in .18s ease-out}@keyframes drawer-in{0%{transform:translate(16px);opacity:0}to{transform:translate(0);opacity:1}}.drawer-head{display:flex;align-items:center;gap:10px;min-height:54px;padding:10px 14px;border-bottom:1px solid var(--border)}.drawer-head b{flex:1;font-size:15px}.drawer-head-save{gap:6px}.drawer-body{flex:1;overflow-y:auto;padding:16px 18px 26px;display:flex;flex-direction:column;gap:16px;position:relative}.drawer-subject{width:100%;border:0;border-bottom:1px solid var(--border);border-radius:0;background:transparent;color:var(--text);padding:10px 6px 16px 38px;font-size:14px;line-height:1.45;min-height:96px;resize:vertical;outline:none}.drawer-subject:focus{border-color:var(--accent);box-shadow:none}.drawer-subject-mark{position:absolute;left:22px;top:26px;color:var(--text-muted)}.drawer-fields{display:grid;grid-template-columns:122px minmax(0,1fr);row-gap:15px;column-gap:18px;margin:2px 0}.drawer-row{display:contents}.drawer-row dt{color:var(--text-muted);font-size:13px;align-self:center}.drawer-row dd{margin:0;min-width:0;display:flex;align-items:center;gap:8px}.drawer-row dd .ui-select,.drawer-row dd .ui-date{flex:1;min-width:0}.drawer-row .ui-select-trigger,.drawer-row .ui-date-trigger{min-height:30px;border:0;border-radius:6px;background:transparent;box-shadow:none;padding:4px 8px;font-weight:600}.drawer-row .ui-select-trigger:hover,.drawer-row .ui-date-trigger:hover{background:var(--surface-2)}.drawer-row-aux{color:var(--text-muted)}.drawer-static{display:inline-flex;align-items:center;gap:8px;color:var(--text);font-size:13px}.drawer-static b{font-weight:600}.drawer-static small{display:block;color:var(--text-muted);font-size:11.5px;margin-top:1px}.drawer-section{border-top:1px solid var(--border);padding-top:12px;display:flex;flex-direction:column;gap:8px}.drawer-section h4{margin:0;font-size:13px;font-weight:600;color:var(--text)}.drawer-section textarea{width:100%;border:1px solid var(--border);border-radius:7px;background:var(--surface);color:var(--text);padding:9px 10px;font-size:13px;line-height:1.4;resize:vertical;outline:none}.drawer-section textarea:focus{border-color:var(--accent)}.drawer-assoc{border:1px solid var(--border);border-radius:8px;padding:10px 12px;background:var(--surface-2);display:flex;flex-direction:column;gap:4px;font-size:12.5px}.drawer-assoc b{color:var(--text)}.drawer-assoc-phone{color:var(--text-muted);font-size:11.5px}.drawer-assoc p{margin:4px 0 0;color:var(--text)}.drawer-assoc small{align-self:flex-end;color:var(--text-muted);font-size:11px}.edit-contact-modal{max-width:520px;border-radius:10px}.edit-contact-body{padding:22px 24px;display:flex;flex-direction:column;gap:24px}.edit-contact-section .field-label{font-size:13px}.edit-contact-section .field-hint,.edit-contact-section p{color:var(--text-muted);font-size:12.5px;line-height:1.35;margin:0 0 12px}.edit-contact-section h3{margin:0 0 4px;color:var(--text);font-size:13px;letter-spacing:0;text-transform:none}.edit-contact-avatar-placeholder{width:58px;height:58px;border-radius:50%;display:grid;place-items:center;background:var(--surface-2);color:var(--text-faint);font-size:8px;font-weight:700}.ticket-create-modal{max-width:min(1140px,calc(100vw - 240px));border-radius:10px}.ticket-create-modal .modal-head{padding:16px 20px}.ticket-create-body{padding:20px}.ticket-subject-input{width:100%;min-height:84px;resize:vertical;border:0;border-bottom:1px solid var(--border);border-radius:0;padding:10px 0 20px;background:transparent;color:var(--text);font-size:15px;line-height:1.45;outline:none}.ticket-subject-input::placeholder{color:var(--text-faint)}.ticket-associated-message{margin-top:12px;border-radius:6px;background:var(--surface-2);color:var(--text-muted);padding:10px 12px;display:flex;flex-direction:column;gap:4px}.ticket-associated-message b{color:var(--text-muted);font-size:12.5px}.ticket-associated-message span{color:var(--text)}.ticket-associated-message small{color:var(--text-muted)}.ticket-create-controls{display:flex;align-items:center;gap:8px;flex-wrap:wrap;margin-top:16px}.ticket-create-chip{min-height:32px;display:inline-flex;align-items:center;gap:8px;border:1px solid var(--border);background:var(--surface);color:var(--text-muted);border-radius:6px;padding:5px 10px;font-weight:600;font-size:13px;white-space:nowrap}.ticket-create-chip.active{color:var(--text)}.ticket-create-chip.active svg:first-child{color:var(--danger)}.ticket-create-chip.muted{background:var(--surface-2)}.ticket-create-chip select,.ticket-create-chip input{border:0;background:transparent;outline:none;color:var(--text);padding:0;min-height:20px}.select-chip select{min-width:110px}.date-chip input{width:160px}.ticket-create-chip .ui-select,.ticket-create-chip .ui-date{width:auto;min-width:112px}.ticket-create-chip .ui-date{min-width:170px}.ticket-create-chip .ui-select-trigger,.ticket-create-chip .ui-date-trigger,.ticket-inline-select .ui-select-trigger{min-height:20px;border:0;border-radius:0;background:transparent;box-shadow:none;padding:0}.ticket-create-chip .ui-select-trigger:hover,.ticket-create-chip .ui-date-trigger:hover,.ticket-inline-select .ui-select-trigger:hover{background:transparent}.ticket-create-properties{margin-top:12px;border:1px solid var(--border);border-radius:8px;padding:10px;display:grid;grid-template-columns:repeat(auto-fit,minmax(220px,1fr));gap:10px}.ticket-property-row{display:flex;flex-direction:column;gap:5px;color:var(--text-muted);font-size:12px;font-weight:600}.ticket-property-row input,.ticket-property-row select{border:1px solid var(--border);border-radius:6px;background:var(--surface);color:var(--text);padding:7px 8px}.ticket-create-foot{padding:16px 20px}.message-info-grid{display:grid;grid-template-columns:120px 1fr;gap:9px 12px;font-size:13px}.message-info-grid span{color:var(--text-muted)}.message-info-grid b{min-width:0;overflow-wrap:anywhere;font-weight:600}@media (max-width: 920px){.ticket-create-modal{max-width:calc(100vw - 32px)}}.data-table-wrap{background:var(--surface);border:1px solid var(--border);border-radius:10px;overflow-x:auto}.data-table{width:100%;border-collapse:collapse;font-size:13px;table-layout:fixed}.data-table th{text-align:left;padding:10px 12px;font-size:11px;font-weight:600;text-transform:uppercase;letter-spacing:.05em;color:var(--text-muted);background:var(--surface-2);border-bottom:1px solid var(--border)}.data-table td{padding:10px 12px;border-bottom:1px solid var(--border);vertical-align:middle}.data-table td:not(:first-child){white-space:nowrap}.data-table tbody tr:last-child td{border-bottom:0}.data-table tbody tr:hover{background:var(--surface-2)}.toolbar{display:flex;align-items:center;gap:8px;flex-wrap:wrap;padding:10px 12px;background:var(--surface);border:1px solid var(--border);border-radius:10px}.toolbar .toolbar-grow{flex:1}.toast-host{position:fixed;bottom:16px;right:16px;display:flex;flex-direction:column;gap:8px;z-index:500}.toast{background:var(--surface);border:1px solid var(--border);border-left:3px solid var(--info);border-radius:8px;padding:10px 14px;font-size:13px;box-shadow:var(--shadow-md);max-width:360px;transition:opacity .2s,transform .2s}.toast.toast-success{border-left-color:var(--success)}.toast.toast-error{border-left-color:var(--danger)}.toast.out{opacity:0;transform:translateY(6px)}.pill-row{display:inline-flex;gap:4px;flex-wrap:wrap}.pill{display:inline-flex;align-items:center;gap:4px;padding:4px 10px;border-radius:99px;background:var(--surface-2);border:1px solid 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var(--border);border-radius:10px;background:var(--surface);box-shadow:var(--shadow-lg);padding:6px;animation:chat-phone-menu-in .12s ease-out}@keyframes chat-phone-menu-in{0%{opacity:0;transform:translateY(-4px)}to{opacity:1;transform:translateY(0)}}.chat-phone-menu-row{width:100%;display:flex;align-items:center;gap:10px;border:0;border-radius:8px;background:transparent;color:var(--text);font:inherit;text-align:left;padding:8px 10px;cursor:pointer}.chat-phone-menu-row:hover{background:var(--surface-2)}.chat-phone-menu-row.active{background:var(--accent-soft)}.chat-phone-menu-meta{flex:1;min-width:0;display:flex;flex-direction:column;gap:1px}.chat-phone-menu-meta b{font-size:13px;font-weight:600;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.chat-phone-menu-meta span{color:var(--text-muted);font-size:11.5px;font-variant-numeric:tabular-nums;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.chat-phone-menu-check{flex:0 0 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#16a34a1f}.quick-link-card>span{grid-column:2;color:var(--text-muted);font-size:12px}.ticket-page{height:calc(100vh - var(--topbar-h));min-height:0}.ticket-workspace{display:grid;grid-template-columns:340px minmax(420px,1fr) 360px;height:100%;min-height:0;background:var(--surface);overflow:hidden}.ticket-workspace.no-detail{grid-template-columns:340px minmax(420px,1fr)}.ticket-workspace.detail-collapsed{grid-template-columns:340px minmax(420px,1fr) 52px}.ticket-inbox,.ticket-detail{background:var(--surface);display:flex;flex-direction:column;min-height:0}.ticket-inbox{border-right:1px solid var(--border)}.ticket-detail{border-left:1px solid var(--border)}.ticket-detail-rail{background:var(--surface);border-left:1px solid var(--border);display:flex;flex-direction:column;align-items:center;gap:12px;padding:10px 6px;min-height:0}.ticket-detail-rail-divider{width:24px;height:1px;background:var(--border)}.ticket-detail-rail-btn{width:34px;height:34px;border:1px solid transparent;border-radius:8px;background:transparent;color:var(--text-muted);display:inline-flex;align-items:center;justify-content:center;transition:background .12s,border-color .12s,color .12s,box-shadow .12s}.ticket-detail-rail-btn:hover{color:var(--text);background:var(--surface-2);border-color:var(--border)}.ticket-detail-rail-btn.active{color:var(--accent);background:var(--accent-soft);border-color:#16a34a2e}.ticket-inbox-head{display:flex;align-items:center;gap:10px;padding:10px 12px;border-bottom:1px solid var(--border);min-height:46px}.ticket-inbox-head>b{font-size:13.5px;flex:1}.ticket-inbox-actions{display:inline-flex;align-items:center;gap:6px}.ticket-search-row{display:inline-flex;align-items:center;gap:6px;border:1px solid var(--border);background:var(--surface-2);border-radius:8px;margin:10px 12px;padding:8px 10px;color:var(--text-muted)}.ticket-search-row input{border:0;outline:0;background:transparent;color:var(--text);width:100%;font:inherit}.ticket-pills{padding:8px 10px;border-bottom:1px solid var(--border);gap:6px}.ticket-pills .pill{padding:4px 12px;border-radius:999px;border:1px solid transparent;background:var(--surface-2);color:var(--text-muted);font-size:12px;font-weight:600;transition:background-color .12s ease,color .12s ease,border-color .12s ease}.ticket-pills .pill:hover{background:var(--surface);border-color:var(--border);color:var(--text)}.ticket-pills .pill.active{background:var(--accent-soft);border-color:#16a34a6b;color:var(--accent)}html[data-theme=dark] .ticket-pills .pill.active{background:#4ade8029;border-color:#4ade8075;color:#4ade80}.ticket-list{padding:8px 10px;display:flex;flex-direction:column;gap:8px;overflow-y:auto;flex:1}.ticket-list-card{position:relative;display:flex;flex-direction:column;gap:8px;border:1px solid var(--border);background:var(--surface);color:var(--text);border-radius:10px;padding:10px 11px 8px;text-align:left;cursor:pointer;transition:background-color .12s,border-color .12s,box-shadow .12s,transform 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10px}.ticket-filter-pop-wrap{position:relative;display:inline-flex}.ticket-filter-pop-wrap .icon-btn{position:relative}.ticket-filter-pop-wrap .icon-btn.has-active{color:var(--accent);background:var(--accent-soft)}.ticket-filter-badge{position:absolute;top:-3px;right:-3px;min-width:16px;height:16px;padding:0 4px;border-radius:999px;background:var(--accent);color:#fff;font-size:9.5px;font-weight:800;line-height:16px;text-align:center;box-shadow:0 0 0 2px var(--surface)}.ticket-filter-pop{position:absolute;top:calc(100% + 6px);right:0;z-index:50;min-width:280px;width:max-content;max-width:380px;background:var(--surface);border:1px solid var(--border);border-radius:12px;box-shadow:var(--shadow-lg);padding:4px 0 0;animation:ticket-filter-pop-in .12s ease-out}@keyframes ticket-filter-pop-in{0%{opacity:0;transform:translateY(-4px)}to{opacity:1;transform:translateY(0)}}.ticket-filter-pop-head{display:flex;align-items:center;justify-content:space-between;padding:8px 12px 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